DockBeacon

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DockBeacon terms of service

These terms describe the DockBeacon service, customer responsibilities, trial and subscription terms, acceptable use, availability, and liability limits.

Last updated: May 10, 2026

Service description

  • DockBeacon is a SaaS application for commercial cleaning teams to manage daily van readiness, equipment, supplies, checks, issues, reminders, team access, activity history, and workspace exports.
  • DockBeacon stores workspace operational records such as checks, issues, blockers, restocks, proof photos, reports, feedback, analytics events, email/security logs, and Stripe subscription state as needed to operate the service.
  • DockBeacon supports operational readiness decisions. It is not legal, safety, regulatory, fleet-compliance, payroll, routing, GPS tracking, accounting, CRM, invoicing, or full janitorial ERP software.
  • DockBeacon reports, proof photos, and activity history are workspace operational records. They are not a formal compliance archive, safety certification system, immutable audit trail, or promised evidence for legal, regulatory, insurance, employment, or customer disputes.

Access and fulfillment

  • DockBeacon is delivered as a web-based SaaS service.
  • Normal self-serve workspaces start a Starter trial automatically when the workspace is created.
  • Paid access is governed by the active subscription, trial, or administrative account status.
  • There are no physical goods to ship or return.

User responsibilities

  • You are responsible for providing accurate account, workspace, van, equipment, supply, check, issue, reminder, and team information.
  • You are responsible for keeping login credentials secure and limiting workspace access to authorized users.
  • You are responsible for dispatch decisions, worker safety, customer obligations, workplace policies, employment practices, required business records, and any safety, fleet, regulatory, payroll, accounting, tax, insurance, or customer-contract requirements that apply to your business.
  • DockBeacon can organize readiness information, but it does not replace professional judgment, supervisor review, workplace safety procedures, or required records outside DockBeacon.
  • DockBeacon does not promise that all missed items, return trips, late starts, complaints, losses, disputes, or operational mistakes will be avoided or resolved in your favor.

Trial and subscription terms

  • DockBeacon plans include Starter at $39/month and Growth at $89/month.
  • Normal self-serve signup creates a Starter trial workspace automatically.
  • The standard self-serve trial period is 7 days starting when the workspace is created unless a different term is agreed in writing.
  • 7-day trial. No charge during the trial.
  • Subscription terms shown at checkout control the selected paid plan, renewal cadence, applicable taxes, and payment method requirements after an owner chooses a paid plan.
  • Stripe handles payment details when an owner chooses a paid plan. DockBeacon does not store card details.

Cancellation

  • Paid subscriptions may be canceled to stop future renewals.
  • Canceling a paid subscription stops future renewals. Active paid subscriptions generally remain available through the paid-through period unless the account is suspended or terminated for misuse, security, legal, or payment reasons.
  • Refund handling is described in the refund policy. DockBeacon does not provide prorated refunds by default.

Acceptable use

  • Do not use DockBeacon for unlawful, harmful, deceptive, abusive, or unauthorized activity.
  • Do not upload unlawful, infringing, harassing, discriminatory, invasive, deceptive, or harmful content.
  • Do not upload malware, exploit the application, probe for vulnerabilities without permission, interfere with the service, or attempt to bypass rate limits, authentication, authorization, billing, or workspace access controls.
  • Do not impersonate another person or company, misrepresent your authority, or attempt cross-workspace access.
  • Do not use DockBeacon to process personal, sensitive, regulated, or third-party data you are not authorized to handle or that is not needed for the operational record.

Customer content

  • Customers keep ownership of the account, workspace, operational, proof, report, feedback, and other content they submit to DockBeacon, subject to any rights held by their own workers, customers, vendors, or other parties.
  • Customers give DockBeacon a limited license to host, store, copy, process, display, transmit, secure, back up, and use customer content as needed to provide, maintain, protect, troubleshoot, improve, and support the service.
  • Customers are responsible for having the rights, notices, permissions, and authority needed to upload and use customer content in DockBeacon.

Proof limitation

  • DockBeacon check records and activity history are operational records for workspace review, not a compliance archive.
  • DockBeacon reports are operational summaries, not legal/compliance certification.
  • Proof attachments are retained workspace records for operational review, but customers should keep separate records for employment, safety, insurance, regulatory, customer-contract, or dispute needs.
  • Proof files require authenticated workspace access and are stored for the workspace retention period before deletion from active storage.
  • Reports and history may keep proof metadata after a proof image is deleted from active storage.
  • Customers should maintain any required legal, employment, safety, insurance, regulatory, or customer-contract records outside DockBeacon unless a signed written agreement explicitly states otherwise.

Data requests and service providers

  • Workspace owners can export workspace data where export tools are available, and may contact [email protected] for export or deletion assistance.
  • DockBeacon uses service providers such as Stripe for subscription billing, Google OAuth for sign-in, and Resend or a configured email provider for transactional email.
  • Backup copies may retain deleted or corrected records for a limited period as part of normal recovery processes.

Suspension and termination

  • DockBeacon may suspend or terminate access, remove content, or limit features when needed to protect the service, other customers, payment processing, security, legal obligations, or normal operation of the product.
  • Examples include non-payment, suspected account compromise, abusive traffic, attempted cross-workspace access, unlawful content, unsupported data processing, or material violation of these terms.
  • Customers may stop using DockBeacon and cancel paid subscriptions to stop future renewals, subject to the paid-through access and refund terms described in the refund policy.

Service availability

  • DockBeacon aims to provide a reliable service, but uptime, response times, and feature availability may vary.
  • Features may change as the product improves. We may update, suspend, or discontinue parts of the service when needed for maintenance, security, reliability, or product reasons.

Disclaimer of warranties

  • To the maximum extent allowed by law, DockBeacon is provided as is and as available.
  • DockBeacon disclaims warranties of uninterrupted operation, error-free behavior, fitness for a particular purpose, non-infringement, merchantability, and fitness for any legal, safety, compliance, insurance, dispute, or customer-contract purpose.
  • DockBeacon may help organize information, but customers remain responsible for reviewing the information and deciding what action to take.

Limitation of liability

  • To the maximum extent allowed by law, DockBeacon will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or substitute services.
  • To the maximum extent allowed by law, DockBeacon's total liability for all claims relating to the service will be limited to the amounts paid for the affected workspace during the three months before the event giving rise to the claim.
  • Some jurisdictions do not allow certain exclusions or limits, so these limits apply only to the extent allowed by law.

Indemnification

  • To the extent allowed by law, customers agree to defend and indemnify DockBeacon and PatchMedia from claims, losses, liabilities, damages, costs, and expenses arising from customer content, customer use of the service, violation of these terms, violation of law, or violation of another person's rights.
  • DockBeacon will give reasonable notice of covered claims when practical and may control the defense of matters that affect DockBeacon, the service, or other customers.

Governing law and disputes

  • These terms are governed by the laws of British Columbia, Canada and the federal laws of Canada that apply there, without regard to conflict-of-law rules.
  • Before filing a claim, the parties should first try to resolve the issue by contacting [email protected] or the relevant support inbox and giving the other side a reasonable chance to respond.
  • Unless a mandatory law says otherwise, disputes relating to DockBeacon will be handled in the courts located in British Columbia, Canada.

Updates to these terms

  • DockBeacon may update these terms, the privacy policy, the refund policy, or related public policies as the service, providers, laws, and operating practices change.
  • The public page will show the latest update date. Continued use of DockBeacon after an update means the updated terms apply, unless a separate written agreement says otherwise.

Contact

Questions about these terms can be sent through the contact page or emailed to [email protected]. Support, export, and deletion requests can be emailed to [email protected]. Billing questions can be emailed to [email protected], and security reports can be emailed to [email protected]. DockBeacon's public mailing address is PatchMedia, 3037 152 Street Suite 1019, Surrey, BC V4P 3K1, Canada.