DockBeacon

Billing

DockBeacon refund policy

This policy explains DockBeacon's refund, cancellation, and trial approach for Stripe-hosted billing.

Last updated: May 10, 2026

Trial

  • New workspaces start a 7-day no-card trial when the workspace is created.
  • 7-day trial. No charge during the trial.
  • Payment terms shown in Stripe Checkout control when a paid subscription begins and whether payment details are required for the paid plan.
  • If the trial ends without a valid payment method or payment confirmation where Stripe requires one, workspace access may become payment-required until the owner resolves billing in Stripe.

Billing

  • Stripe-hosted Checkout and the Stripe customer portal handle subscription billing.
  • Stripe handles payment details when an owner chooses a paid plan. DockBeacon does not store card details.
  • Paid subscriptions may be canceled to stop future renewals.
  • Taxes may apply and are calculated at checkout where required based on Stripe and tax configuration.
  • Invoices, receipts, payment-method collection, tax details, and cancellation settings depend on the Stripe configuration shown at checkout or in the Stripe customer portal.

Digital delivery and returns

  • DockBeacon is delivered as a web-based SaaS service.
  • Paid access is governed by the active subscription, trial, or administrative account status.
  • Because DockBeacon does not ship physical goods, product returns do not apply.

Cancellation

  • Paid subscriptions may be canceled to stop future renewals.
  • After cancellation of an active paid subscription, access generally remains available until the end of the then-current paid-through billing period unless the account is suspended or terminated for misuse, security, legal, or payment reasons.
  • Cancellation does not delete workspace data by itself. Workspace export or deletion requests can be sent to [email protected].

Refunds

  • DockBeacon does not provide prorated refunds by default.
  • Billing mistakes, duplicate charges, failed cancellation handling, or unusual payment issues will be reviewed by support.
  • Approved refunds may depend on payment processor rules, bank timelines, taxes, fees, and the details of the issue.

Billing support

Billing and refund questions can be sent to [email protected]. DockBeacon's public mailing address is PatchMedia, 3037 152 Street Suite 1019, Surrey, BC V4P 3K1, Canada.